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We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.
We offer Cash on Delivery (COD), Bank Transfer and Credit/Debit card payment options to our customers.
Yes, you can change your order within the first 24 hours of placing the order. Once your order is dispatched, it cannot be changed.
Yes, you may cancel your order at any time within the first 24 hours of placing the order. Once the order has been shipped, you will receive shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable.
ANAYA reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution. Orders placed using Credit / Debit Cards can only be cancelled during the first 24 hours from the time the order is placed. After 24 hours, a 15 USD fees is applicable on any refund.
We will usually dispatch your order within 48 hours of it being placed on our website. Orders for “Made to order” or “Stitched” items will be shipped as specified on the relevant product page.
Pre-booked orders will usually be shipped on or just before the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the product page.
We use Call Courier as our primary courier to deliver orders within Pakistan.
Once your order is dispatched, it takes 2-3 working days for your order to be delivered anywhere in Pakistan. Delivery times within Pakistan vary depending on the city and availability of the consignee. For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment.
The courier will make three attempts to deliver your order and they will also contact you to arrange delivery. After three attempts it will be returned to us.
Once your order is shipped you will receive all the tracking information from us by email, which you can use to track your order. You can track your order by logging into your account on the website or by contacting us. You can also track your order on Call Courier’s website: https://callcourier.com.pk/ or contact them at 042-111-786-227.
Returns & Exchange
Yes, any unstitched product purchased from Anaya’s online store can be exchanged within 7 days of receipt provided it is unused, contains all composite pieces and is in its original packaging. You need to inform us within 7 days of receipt of your order. However, please note that there is no exchange possible on stitched items.
We do not offer returns or refunds unless the customer has received a damaged product. For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, because such variations are a normal outcome during the manufacturing process. However, if you have any issues with an item or are unsure about whether it is a defect, you can contact us and we will see what we can do for you.
Products purchased during a Sale cannot be exchanged or returned unless there is a manufacturing defect.
We try our best to serve all our customers to their satisfaction. In rare cases, if there is a dispute, we will take into account all the details and refer your case to the management. The final decision will however rest with our management.