Local Orders

Any product purchased from Anaya’s online store can be exchanged within 7 days of receipt provided it is unused, contains all composite pieces and is in its original packaging. For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, as such variations are a normal outcome during the manufacturing process. Kindly note that refund is not possible unless the suit has a manufacturing defect.

In case a customer requires additional fabric, it will be charged depending on the fabric needed. 

To process an exchange you may contact our Customer Service center by emailing us at customercare@anayaonline.com or calling us at 042-111-767-676 or +92 320 7889364 with your order reference number. 

International Orders

We do not offer any exchange or refund on international orders unless we deliver the incorrect order or the product has a manufacturing defect (see above for what constitutes a manufacturing defect).

International Shipping

We are not responsible for any customs/duties levied upon by the customs department of your country. Customer is liable to pay for additional duties and customs.  

Order Cancellation

You may cancel your order at any time within 24 hours of placing the order. Once the order has been shipped, you will receive shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Anaya reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution. Orders placed using PayPal, Credit Card or Debit Cards can only be cancelled during the first 24 hours from the time the order is placed. After 24 hours, USD 15 fees is applicable on any refund. Thank you. 

Stitched Orders

Stitched products are not subject to return or exchange unless there is a manufacturing defect or the order is incorrect. 

In case of alteration in stitched suits, we will charge Rs. 1,500 + delivery charges in case of international customers. 

Sale Items

Kindly note, there is no exchange or refund possible on items sold during sale.